Retail Store COVID-19 Important Update
  Please read this important announcement if you are going to visit our retail store.
 
 
COVID-19 Update

Masks Required in Retail Shop

While COVID-19 cases throughout New York state have fallen significantly, Fulton county has been lagging the rest of the state regarding the decrease in COVID cases. Currently we are the 5th worst county in the state for new COVID cases per 100,000 population. Due to this, we are still asking all customers and employees to wear a mask while in our retail shop.

Throughout the pandemic, I have been very cautious and have often erred on the side of safety. While I regret the inconveniences that this has caused, the safety of our staff and community remain my top priority.

Curbside Pickup

We are continuing to offer curbside pickup for those who prefer it. If you would like to place an order for pickup, please place your order online and call us at (800) 801-2318 to let us know that you will be picking it up.

Pickup Order - Shipping Fees Will Be Refunded
Our website does not have currently facilitate curbside pickup. Until website enhancements are completed, orders for pickup may be charged our usual shipping fee, however we will refund that fee back to you. As soon as the website is updated, that fee will no longer be applied to pickup orders.

Pickup Order - Processing Time
Pickup orders will be processed as quickly as possible. We expect it to take less than an hour for processing. In most cases it will be much less than that, but please allow at least an hour in case we have trouble locating and item that has been misplaced in our warehouse. When your order is ready for pickup, we will give you a call to let you know it is ready.

Pickup Hours
Orders may be picked up during the following hours:
Monday - Saturday: 10am - 5pm
Sunday: Pickup not available on Sundays

Pickup Orders - How to Pick Up Your Order
Please have your order number and identification with you when you come to pick up your order. When you arrive, please call us at (800) 801-2318, or come to the door and ring the doorbell. Our team will bring your order out to you. Our staff member will be wearing a mask and we ask that you please wear one as well.

Retail Store Hours
Sunday - Wednesday: Closed
Thursdays and Fridays: 12pm - 5pm
Saturdays 10am - 5pm

Thank you for your patience and understanding as we navigate the ever-changing COVID-19 pandemic. If you have any concerns with our COVID policies, please email me at complaints@FlyShack.com. All emails to this address will come directly to me and I assure you that I will read every one.

Sincerely,

Michael Bokan

President
The Fly Shack, Inc.